Symptom | Causes |
| Character shadows | Paper quality is poor |
| Product is not connected directly to computer or wall outlet | |
| Crooked or skewed output | Paper fed incorrectly due to paper type or poor paper quality |
| Media guides are too tight or too loose | |
| Colour does not print at all | Colour mode is not selected in the software program or printer driver |
| Correct printer driver is not selected in the software program | |
| Product not correctly configured | |
| Colours not printing or inaccurate | Sealing tape still on the print cartridges |
| Print cartridge is damaged | |
| Paper quality is poor, likely due to extremely high or low humidity | |
| Colour printing inconsistently after installing new cartridge | The product is set to override the Replace <Colour> Cartridge message and to continue printing |
| Another print cartridge is damaged | |
| Colours on the printed page do not match the colours on the screen | Colours on the computer monitor might differ from the product output |
| Software program might interpret extremely light colours as white or extremely dark colours as black | |
| Paper quality is poor | |
| Curled or wavy paper | Paper quality is poor |
| Paper is too thin | |
| Fuse temperature is too high | |
| Toner fuse setting needs adjusting | |
| Distorted characters | Paper quality is poor |
| Paper is too glossy or too textured | |
| Product is not connected directly to computer or wall outlet | |
| Dropped edges | Paper quality is poor |
| Dropped out text | Paper quality is poor |
| Paper is too thick or too glossy and is resisting the toner | |
| Print cartridge is almost empty | |
| Print cartridge is damaged | |
| Paper path is dirty | |
| Dull, faded or light text | Paper quality is poor |
| Paper is too thick or too glossy and is resisting the toner | |
| Print cartridge is almost empty | |
| Print cartridge is damaged | |
| Print settings need adjusting | |
| Paper path is dirty | |
| Finish on the printed colour page is inconsistent | Paper path is dirty |
| Paper too rough | |
| Fuzzy, blurry, or bold areas | Paper quality is poor |
| Extreme humidity conditions | |
| Product is exposed to environmental conditions | |
| Product is not connected directly to computer or wall outlet | |
| Print settings need adjusting | |
| Print cartridge is damaged | |
| Gray shading or background | Paper quality is poor, likely due to extremely high or low humidity |
| Paper tray is not correctly in place | |
| Product is not connected directly to computer or wall outlet | |
| Print settings need adjusting | |
| Print cartridge is damaged | |
| Marks repeat on unprinted side of page | Paper path is dirty |
| The fuser might be damaged or dirty. | |
| Toner smears | Paper is too glossy and is resisting the toner |
| Print cartridge is damaged | |
| Toner coming away from paper | |
| Paper is too thick or too glossy and is resisting the toner: | |
| You picked the wrong printer setting for the paper type that you are using | |
| Fuser Unit may be faulty or need changing | |
| Toner specks | Paper is too thick or too glossy and is resisting the toner |
| Print cartridge is damaged | |
| Paper path is dirty | |
| Streaks or vertical lines | Print cartridge is almost empty |
| Print cartridge is damaged | |
| Paper path is dirty | |
| Streaks or vertical lines (photos) | Print cartridge is almost empty |
| Print cartridge is damaged | |
| Product is not connected directly to computer or wall outlet | |
| Repeating image | Software settings need adjusting |
| Power surge might have affected the product | |
| Order of images printed might affect printing | |
| Repetitive marks at even intervals | Paper path is dirty |
| Product is not connected directly to computer or wall outlet | |
| Vertical white stripes or banding | Print cartridge is almost empty |
| Print cartridge is damaged | |
| Scanner is dirty | |
| Water droplets on the printed page | Extremely high humidity |
| Wrinkled or creased paper | Paper fed incorrectly |
| Media guides are too tight or too loose | |
| Paper type is too thin, too textured, or too moist | |
| Media path is obstructed |
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