Symptom | Causes |
Character shadows | Paper quality is poor |
Product is not connected directly to computer or wall outlet | |
Crooked or skewed output | Paper fed incorrectly due to paper type or poor paper quality |
Media guides are too tight or too loose | |
Colour does not print at all | Colour mode is not selected in the software program or printer driver |
Correct printer driver is not selected in the software program | |
Product not correctly configured | |
Colours not printing or inaccurate | Sealing tape still on the print cartridges |
Print cartridge is damaged | |
Paper quality is poor, likely due to extremely high or low humidity | |
Colour printing inconsistently after installing new cartridge | The product is set to override the Replace <Colour> Cartridge message and to continue printing |
Another print cartridge is damaged | |
Colours on the printed page do not match the colours on the screen | Colours on the computer monitor might differ from the product output |
Software program might interpret extremely light colours as white or extremely dark colours as black | |
Paper quality is poor | |
Curled or wavy paper | Paper quality is poor |
Paper is too thin | |
Fuse temperature is too high | |
Toner fuse setting needs adjusting | |
Distorted characters | Paper quality is poor |
Paper is too glossy or too textured | |
Product is not connected directly to computer or wall outlet | |
Dropped edges | Paper quality is poor |
Dropped out text | Paper quality is poor |
Paper is too thick or too glossy and is resisting the toner | |
Print cartridge is almost empty | |
Print cartridge is damaged | |
Paper path is dirty | |
Dull, faded or light text | Paper quality is poor |
Paper is too thick or too glossy and is resisting the toner | |
Print cartridge is almost empty | |
Print cartridge is damaged | |
Print settings need adjusting | |
Paper path is dirty | |
Finish on the printed colour page is inconsistent | Paper path is dirty |
Paper too rough | |
Fuzzy, blurry, or bold areas | Paper quality is poor |
Extreme humidity conditions | |
Product is exposed to environmental conditions | |
Product is not connected directly to computer or wall outlet | |
Print settings need adjusting | |
Print cartridge is damaged | |
Gray shading or background | Paper quality is poor, likely due to extremely high or low humidity |
Paper tray is not correctly in place | |
Product is not connected directly to computer or wall outlet | |
Print settings need adjusting | |
Print cartridge is damaged | |
Marks repeat on unprinted side of page | Paper path is dirty |
The fuser might be damaged or dirty. | |
Toner smears | Paper is too glossy and is resisting the toner |
Print cartridge is damaged | |
Toner coming away from paper | |
Paper is too thick or too glossy and is resisting the toner: | |
You picked the wrong printer setting for the paper type that you are using | |
Fuser Unit may be faulty or need changing | |
Toner specks | Paper is too thick or too glossy and is resisting the toner |
Print cartridge is damaged | |
Paper path is dirty | |
Streaks or vertical lines | Print cartridge is almost empty |
Print cartridge is damaged | |
Paper path is dirty | |
Streaks or vertical lines (photos) | Print cartridge is almost empty |
Print cartridge is damaged | |
Product is not connected directly to computer or wall outlet | |
Repeating image | Software settings need adjusting |
Power surge might have affected the product | |
Order of images printed might affect printing | |
Repetitive marks at even intervals | Paper path is dirty |
Product is not connected directly to computer or wall outlet | |
Vertical white stripes or banding | Print cartridge is almost empty |
Print cartridge is damaged | |
Scanner is dirty | |
Water droplets on the printed page | Extremely high humidity |
Wrinkled or creased paper | Paper fed incorrectly |
Media guides are too tight or too loose | |
Paper type is too thin, too textured, or too moist | |
Media path is obstructed |