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HP printers show the error message ink cartridge appears to be missing or damaged?

Please ensure that cartridges are not mixed with genuine cartridges.

Compatible inks should not be mixed with genuine cartridges. This is because original cartridges and compatible cartridges may contain different formulations of ink, each designed to be used together like for like. Therefore mixing them may produce variations in colour and quality.


Please could you try the following:-

Step 1

Press the power button to turn on the printer

Lift the cartridge access door until it snaps into place, the carriage moves to the centre of the product.

Make sure that the cartridges sit in the correct slots. Match the shape & colour of the icon on the cartridge with the slot that has the same shape and colour icon.

Run a finger along the top of the cartridges.

Press down on any cartridge sticking up, they should snap down into place.

If cartridge doesn't snap into place , you might need to readjust the cartridge tab.  Follow these steps to readjust the cartridge tab.

   Remove cartridge, & gently bend the tab away from the cartridge, being careful not to bend the tab more that 1.27cm & reinstall until it snap into place.

Close the cartridge access door.

Check the product control panel display. 

If the error message has disappeared, you do not need to trouble shoot further.

If the error message has not disappeared, press down the power button, to turn off the power, wait 30 seconds, then turn the printer on again.  If the error message displays again, continue with the next step.

Step 2

Make sure that the latch securing the printhead to the carriage is securely closed.  Leaving the latch handle raised can result in incorrectly seated cartridges & printing issues. The latch must remain down in order to correctly install the cartridges.

Step 3

CAUTION: The cleaning procedure should only take a few minutes.  Reinstall the cartridges on the product as soon as possible.  Do not leave the cartridges outside the product longer than 30 minutes.  Doing so can result in damage to both the product and the cartridges.

You will need several clean lint free cloths or papers & distilled or bottle water. 9Do not use tap water, because it can contain contaminants that can damage the printhead.

Lift the cartridge access door until it snaps into place.

Press the power button to turn off the product.

Press the tab on the front of the cartridge indicated in the error message to release it and remove it from the slot.

Hold the cartridge by its sides with the bottom pointing up, locate the electrical contact on the cartridge. These are four small rectangles of copper or gold coloured  metal at the bottom of the cartridge.

Carefully wipe the electrical contacts with a lint free cloth.

CAUTION: be careful not to move any ink or other debris onto the clear plastic ink window next to the contacts.

On the inside of the product, locate the electrical contact on the printhead.  The electrical contact look like a set of four copper or gold coloured pins positioned to coincide with the electrical contacts on the cartridge.

Use a dry swab or lint free cloth to wipe the contact.

Reinstall cartridge until it snaps into place and seats firmly in the slot.

Close the cartridge access door.

Press the Power button to turn on the product

Check the product control panel.

Most printers have a print head cleaning program, accessible either on the printer itself or in the attached computer, depending on make and model. This, with the ink cartridge installed, can be ran three or four times (for best results) to clean the heads and to push ink through, clearing any blockages.

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